JP Motors - Auto Repair Garages - Burlington (2024)

Really unprofessional staff and a poor customer service. Salesman was misleading and I had big repair 5 days after purchasing despite him saying car would be problem-free for at least 5000km. Avoid this place.

Rude salesman. Slow service. Car took two weeks to be ready from date of signing. Beware of up selling. We were assured all of the extra fees were going to be removed but they weren't. Since we had already waited two weeks for car we were without a vehicle and back against wall so we ended up signing and now we are out thousands from extra fees that we didn't need (extra insurance etc) Feeling like we got a very raw deal and had been lied to.

Traded in a vehic...

Traded in a vehicle for a loss, was told the market went soft and our SUV went down in price dramatically. Found out it was listed for the same price as we paid 13 months prior. Put a condition on our sale to fix a steering issue, nothing was done and they let the car leave the lot telling us it was in perfect condition only to find out the next day it needed two strut arms replaced on a 3 year old car. Wife was terrified to drive it until the repairs were made, it would veer off the road.

Bought a used car...

Bought a used car and was told it would be ready for me to pick it up on the 13th of the month. It's the 26th and I'm still waiting!Horrible customer service. You can't get a straight answer out of anyone.BUYER BEWARE!

bad experience

My experience in JP motor is not as I expected !!All I said here are absolute factsI bought 2008 Audi A4 from JP motor on Aug 5,2011, we live in west brantford ,far away from JP motor.I already had 8 times travels to JP motor for various problems within a monththen on Sep 4,2011 --the car couldn't start at all, had to use booster to startevery time . The car stayed in JP motor from Sep7 to Sep 12 ,finally I was notify to pick up the car. Service tech saidthe problem was caused by radio and fixed. But I noticed the RustProtection Module ( installed by JP motor,addtional fee charged)indicator not on as it should be.The service tech told me that they disconnected it for charging batteryand forget to connect it back. Fortunately I noticed it. I don't knowif anythings else they forgot to connect back because I don't know aboutcar techinicals.but later we found the car had trouble starting up in the early morningwhen cold outside. da-da-da-da-da-da ... then start up . and lost musicscreen .After two trips to JP motor. A manager called Jeff finally met me onSep 19,2011 .I requested to exchange to other better car. I'll paythe difference. The request was refused and he insisted that thecar has no problem I was asked to go to Audi dealer. I went to AudiHamilton the same day Sep19,2011 and made appointment on sep 26 ,2011Before Sep 26 appointment with Audi. oil level low warning light cameon on Sep 22The examination on Sep26 from Audi is battery problem and replaced .and Audi also refilled oil for me.I had to pay a few hundred dollars for the repair.JP motor promised on the sale invoice for one month or 1500km warranty. they didnot fix the car problem and even disconnected something . Finally I was pushedto Audi dealerAfter the problem fixed in Audi dealer ,I started to contact JP motorI called to managers , nobody answeredI emailed to managers, no replyI faxed to managers, no reply