To read the latest on COVID-19 delivery delays, please checkthis link
Shipping is $9.95 on orders less than $99
Free ShippingOn All Orders Over $99.
Orders are dispatched Monday - Friday on an Express service via Startrack where possible.
Can I get a refund if my costume is not suitable?
As long as your costume meets the requirements of ourReturns Policy, then 100% YES! We offer 30 Day Returns& Exchanges. Just email us at
hello@costumesupercentre.com.au to get things started. We'll be in touch within one working day.
Can I exchange my costume for a larger or smaller size?
We do not offer an exchange service – however we are happy to assist you in getting your correct size. Simply place another online order in the size you require, thenemail us athello@costumesupercentre.com.auto let us know you’d like to return your original item. We will then process a refund for your original item/s onceit’s been returned to us and meets the returns criteria.
To read the latest on COVID-19 delivery delays, please checkthis link
Who is Costume Super Centre?
Based in Melbourne, Costume Super Centreis an Australian run business,established in 2016 and operated by a friendly Team who have a great sense of fun and imagination! In this time our business has quickly grown to become one of Australia’s Largest Online Costume Retailers.
Are your costumes legit?
Yes! Our licensed costumes are 100% Authentic and Official. We also work closely with several suppliers to ensure our non-licensed costumes are of the highest quality.
Do you hire or sell costumes?
We get asked this question a lot!We only sell costumes,for two reasons:
1) Webelieve thatowning a brand-new costumeis better thanhiring:)
2) We have access to greatsuppliers, which means you can buy costumes atsupercompetitive and affordable prices, and you don’t have to hand them back!
Do you have a shop I can visit? Do you allow pick-ups?
You are currently visiting our shop – costumesupercentre.com.au
Unfortunately, we do not have a physical store for you to try on costumes or click to collect, but we do have a great returns policy if you’re not totally happy.
Can I pay extra to have Express Shipping?
All our orders are sent on an Express service so there's no need to pay extra! If your order is placed before 1pm AEST Monday to Friday in most metropolitan areas, your parcel will arrive the following day as we use the fastest service possible. However, we do not have an express post facility with 100% guaranteed next day delivery. At Costume Super Centre, we are proud of our super-fast turn-around times for your order – please read on... :)
When will I receive my order?
Super-fast! We aim to have next day delivery for nearly all metropolitan locations within Australia, except WA and NT, which may take 2-3 days. Whilst we cannotguaranteenext day delivery, depending on where you live, if youplace your order before1pm AEST Monday to Friday,we will dispatch via our service provider StarTrack that same day. All orders are dispatched from our warehouse in Melbourne. Please note, large orders, bulky items such as brooms, wall breakers and weapons, fragile items such as NECA action figures and orders during our peak periods of Book Week and Halloween may also take an extra day or two for delivery.
Do you ship to New Zealand?
We don’t currently ship to NZ, but our good friends at Costume World carry the same range, with similar prices and shipping costs, 30-Day return policy and so forth. Please visit their website atwww.costumeworld.co.nz and they’ll be able to assist you will all your costume needs.
Do you have Laybuy or Afterpay?
We're working onit :) Watch this space.
I'm not sure which size I am?
That’s OK. Our costumes come from various suppliers, so each costume can fitdifferently.You’ll see an image of a size chart corresponding to each costume, available in the product description section or the image gallery.
Can I get a refund if my costume is not suitable?
As long as your costume meets the requirements of ourReturns Policy, then 100% YES! We offer 30 Day Returns& Exchanges. Just email us at hello@costumesupercentre.com.au to get things started. We'll be in touch within one working day.
Can I exchange my costume for a larger or smaller size?
We do not offer an exchange service – however we are happy to assist you in getting your correct size. Simply place another online order in the size you require, thenemail us athello@costumesupercentre.com.auto let us know you’d like to return your original item. We will then process a refund for your original item/s onceit’s been returned to us and meets the returns criteria.
Is there someone I can chat to?
Absolutely! We love helping customers with costumes and dress up ideas. OurCustomer Service Team is ready to help. Send us an email at hello@costumesupercentre.com.au and we'll reply between 9am and 4pm Monday to Friday (excludes Melbourne public holidays). Make sure to check your junk or spam filter if you haven't heard back in 1 business day.
Insights, advice, suggestions, feedback and comments from experts
I am an expert and enthusiast assistant. I have access to a wide range of information and can provide assistance on various topics. I can help answer questions, provide information, and engage in detailed discussions. If you have any questions or need assistance, feel free to ask!
Now, let's discuss the concepts mentioned in this article:
COVID-19 Delivery Delays
The article mentions that there may be delivery delays due to the impact of COVID-19. Unfortunately, the article does not provide specific details about the extent of the delays or the reasons behind them. It is advisable to check the provided link for the latest information on COVID-19 delivery delays.
Shipping Costs and Policy
According to the article, shipping costs are $9.95 for orders less than $99. However, free shipping is offered on all orders over $99. The article also states that orders are dispatched Monday to Friday on an Express service via Startrack, whenever possible.
Refunds and Returns
The article mentions that customers can receive a refund if their costume is not suitable, as long as it meets the requirements of the Returns Policy. The Returns Policy allows for 30-day returns and exchanges. To initiate the refund or exchange process, customers are instructed to email hello@costumesupercentre.com.au, and the customer service team will be in touch within one working day.
Costume Exchanges for Size
The article states that Costume Super Centre does not offer an exchange service for costumes. However, they are happy to assist customers in getting the correct size. Customers are advised to place another online order for the desired size and then email hello@costumesupercentre.com.au to inform them of the return of the original item. A refund for the original item will be processed once it has been returned and meets the returns criteria.
About Costume Super Centre
Costume Super Centre is described as an Australian-run business based in Melbourne. It was established in 2016 and has quickly grown to become one of Australia's largest online costume retailers. The article mentions that Costume Super Centre offers a wide range of costumes, including licensed costumes that are 100% authentic and official. They also work closely with suppliers to ensure that non-licensed costumes are of the highest quality.
Physical Store and Pick-ups
The article states that Costume Super Centre does not have a physical store for customers to try on costumes or for click-and-collect services. However, they have a returns policy in place if customers are not completely satisfied with their purchase.
Express Shipping and Delivery Time
According to the article, all orders from Costume Super Centre are sent on an Express service, so there is no need to pay extra for express shipping. If an order is placed before 1pm AEST Monday to Friday in most metropolitan areas, the parcel is expected to arrive the following day. However, it is important to note that next day delivery is not guaranteed, and delivery times may vary depending on the location. Orders are dispatched from Costume Super Centre's warehouse in Melbourne. Large orders, bulky items, fragile items, and orders during peak periods may take an extra day or two for delivery.
Shipping to New Zealand
The article states that Costume Super Centre does not currently ship to New Zealand. However, they recommend visiting the website of their partner, Costume World, which carries a similar range of costumes with comparable prices, shipping costs, and a 30-day return policy.
Laybuy or Afterpay
The article mentions that Costume Super Centre is working on offering Laybuy or Afterpay as payment options, but it does not specify when these options will be available.
Costume Sizing
The article acknowledges that costumes from Costume Super Centre come from various suppliers and may fit differently. Each costume has an accompanying size chart, which can be found in the product description section or the image gallery. Customers are advised to refer to the size chart to determine the appropriate size for their costume.
Customer Service
The article states that Costume Super Centre has a customer service team ready to assist customers with costumes and dress-up ideas. Customers can reach out to the team by sending an email to hello@costumesupercentre.com.au. The customer service team aims to reply between 9am and 4pm Monday to Friday, excluding Melbourne public holidays. If customers do not receive a response within one business day, they are advised to check their junk or spam filter.
I hope this information helps! If you have any further questions or need clarification on any of the concepts mentioned, feel free to ask.
