Product Description
LOFT creates modern, feminine, and versatile clothing for a wide range of women with one common style goal: to look and feel confident, wherever the day takes them.
Redemption
In-Store Redemption Instructions
To redeem in stores, present gift card to cashier in any LOFT store at time of purchase.
Online Redemption Instructions
To redeem online, enter the gift card number and PIN number at the checkout payment step.
In-Store Mobile Redemption Instructions
Recipient:
To redeem your e-gift card from a mobile device display the gift card number and associated PIN (if applicable) to the cashier at the time of purchase.
Cashier:
Hand key the gift card number and associated PIN (if applicable) into the POS on the Manual Entry Tender screen.
Terms and Conditions
USE OF THIS CARD CONSTITUTES ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. REDEEMABLE FOR MERCHANDISE AT LOFT, LOFT OUTLET, ANN TAYLOR, ANN TAYLOR FACTORY STORE, LOU & GREY, LOFT.COM, ANNTAYLOR.COM, LOFTOUTLET.COM, ANNTAYLORFACTORY.COM AND LOUANDGREY.COM. NOT VALID OUTSIDE OF THE US AND PUERTO RICO. UNLESS REMAINING BALANCE IS $5.00 OR LESS (OR LESS THAN $10.00 IN CA), CARD MAY NOT BE REDEEMED FOR CASH, EXCEPT WHERE OTHERWISE REQUIRED BY LAW. CARD DOES NOT EXPIRE AND THERE ARE NO FEES ASSOCIATED WITH USE. ADDITIONAL VALUE MAY BE PURCHASED AT ANY LOCATION LISTED ABOVE, EXCEPT ONLINE. CARD CANNOT BE USED FOR CREDIT ACCOUNT PAYMENT. WE CANNOT REPLACE A LOST, STOLEN OR DAMAGED CARD UNLESS YOU PRESENT AN ORIGINAL RECEIPT. REPLACEMENT CARD WILL BE ISSUED FOR REMAINING BALANCE ONLY. CHECK BALANCE ONLINE OR BY CALLING 1.888.808.5019. ISSUED BY ANN CARD SERVICES, INC.
1. I bought a key by mistake (wrong platform / region / version or multiple copies) and didn’t use it. Can I get refund ?
No. All products are immediately paid for by our sellers and we cannot use the resold product again.
2. The CD-key that I purchased doesn’t work or stopped working. What should I do?
- My key is invalid:If you see an error message indicating that your key may be invalid, please check for the following:Are you activating the product on the proper platform?Have you copied the key properly?
- My key is region locked:If you see an error message suggesting that your key code can’t be activated in your region, please make sure to check first if you purchased your key for the correct region (by checking the product page on uquid.com). Some of the products sold on Uquid.com have regional restrictions and can be activated only in certain regions or countries.
-My key has already been used:If the error message suggests that your key code has been used already:
Log out of your account and log back in, then check your library again. If you tried to enter your key multiple times, it may be that you activated it already but didn’t see the game in your library yet;If the key you are trying to activate is for a DLC, it could be listed separately from the main game in your library. Make sure to check your library for DLCs or start the game to see if the code didn’t work already for you.
- My key has been revoked:If you receive an information that your key code has been deactivated by the developer of the game, please contact us immediately and let us know of what happened with your key.
3. I tried to pay, but my payment/transaction is still pending?
Depending on your payment method, the time needed to complete it can be different – for some methods, we will receive your payment in a few seconds, for others, we might need to wait a few minutes (it may be necessary to wait longer to wait confirmations from your blockchain network).
Because of that, we recommend that you never close the checkout window in your browser or go back from a payment that is already being processed in Uquid checkout. Closing your browser window while your payment is still pending can cause issues with it and as a result interrupt delivery of your order – we wouldn’t want that to happen.
4. My payment is completed, but it’s now stuck on “Verification in progress…”?
Sometimes, additional security checks might be needed to approve your payment and make sure that it is fully secure. If this happens, your transaction will be checked manually by one of our security agents.
5. My payment/transaction was refunded. When and how will I receive my funds back?
After receiving all the proof of voucher inactivity. We will work with our sellers to verify. If it is the seller's fault, we will add your balance refund to the Uquid account.
6. I didn’t receive my CD-key or any e-mail. What should I do?
Check the Spam/Junk folders on your mailbox to make sure that there are no new messages in them
Double check the e-mail address that you entered in the shopping cart during your purchase
Check the status of your order in the "Orders history"
Make sure to check if you haven't perhaps purchased a pre-order
If you have checked all of the above and still couldn't find an e-mail regarding your purchase, please contact our support team by creating a ticket here
