Petkit Pura X Troubleshooting (2025)

FAQs

What is the problem with Pura Max? ›

The Petkit Pura Max Litter Box would do a great job of controlling odor if it didn't leak. The issue is with the litter liner in the bottom of the litter box. It does not seal entirely and if your cat urinates anywhere but the middle, it's going to leak. This creates a smelly mess under the barrel of the machine.

If your cat frequently enters their litter box but produces small amounts of urine, they may have a UTI. Feline interstitial cystitis. Feline interstitial cystitis is a complex disease that causes inflammation of the bladder. It can cause a cat to eliminate outside the litter box because of the urgency to urinate.

Your cat may avoid their litter box because of common medical conditions, including feline idiopathic cystitis (FIC), urinary tract infections (UTIs), urinary crystals or stones, kidney disease, diabetes, and osteoarthritis.

Make sure the diffuser is plugged into an outlet receiving power. If that outlet does not receive power, move it to another outlet, and press the reset button again.

Update your Pura app to the latest version

Errors and diffuser connectivity issues are often caused by old app versions. To ensure smooth experiences, we recommend you update your Pura app to the latest version.

Pura fragrances last approximately 120 hours. How big of a space does the Pura Smart Home Diffuser fill? The Pura device can fill up to 1000 square feet depending on the fragrance you are using and the intensity you select.

Our fragrances are created with an oil to effectively disperse scent. While fragrance life varies from scent to scent, if you can't smell your fragrance anymore and it's been diffusing for over 100 hours, the oil that is left is just that—oil, not fragrance. Time to change it out for a new one!

If the unit works normally with the old bulb, with the lamp burning and the LED burning, it is almost certain that the lamp itself is the problem. If neither lamp lights, it's likely that the power supply needs to be replaced.

Pooing in unusual or obvious places (like a doorway) is called 'middening' and it can happen when a cat feels extremely anxious – when threatened by another cat, for example. Diarrhoea is another sign of stress in cats.

Why does my cat poop on the floor only at night? Cats are most active at night, so pooping on the floor at night may in part be related to their increased activity at that time. We also see that many cats like a little privacy, and often there are fewer pets and people around at night.

What smell does a cat hate? ›

Banana and mustard are a big no-no too, as well as lavender and eucalyptus. Many essential oils are toxic to cats so it stands to reason that they instinctively want to run the other way when they get a whiff of your bath oils. They also aren't a fan of strong menthol smells.

Cats will surprise you sometimes with how long they can hold their bladders. While they shouldn't hold their pee too long, they can go 24–48 hours without urinating if they want to. If your cat has usually only peed once a day and is otherwise healthy, this isn't a cause for concern.

If your cat frequently enters her litter box and seems to produce only small amounts of urine, she may have a urinary tract infection. See a veterinarian to rule out this possible medical problem. Feline interstitial cystitis is a neurological disease that affects a cat's bladder (“cystitis” means inflamed bladder).

Cats stop using their litter boxes for a variety of reasons — including issues with the box or litter, dissatisfaction with the placement or number of boxes, changes in the environment inside or outside the house (e.g., a new pet in the house), and undiagnosed medical conditions.

If you get an error message that says No Device Found, make sure your bluetooth is enabled and the Pura Car is plugged in, turned on, and in close range before trying again.