Unable to access MyO2 app (2024)

This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.

Accept

Reject

  • Shop
  • Help
  • My O2
  • Basket

Sign in or Register

  • Community
    • Tech Support
    • Access For All
    • Volt
    • New to O2
    • Pay Monthly
    • Pay As You Go
    • Business Customers
    • O2 Priority
    • My O2
    • Other Products and Services
  • Devices
    • Apple
    • Android
    • Other Devices
    • Off-Topic
    • How-to Guides
    • Reviews

Turn on suggestions

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for

Search instead for

Did you mean:

  • O2 Community
  • My O2
  • Unable to access MyO2 app

Options

  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page

Unable to access MyO2 app

Go to solution

Unable to access MyO2 app (1)

ZaraLeigh

Level 1: Joiner

  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

‎16-02-202419:30 - edited ‎16-02-202419:32

Options

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Content

‎16-02-202419:30 - edited ‎16-02-202419:32

Hey guys, I re-installed the My O2 app earlier because I was having some issues but instead of them being solved, I've not been able to login since. It just says "Something went wrong. Oops. My O2 isn't available to you yet. Don't worry, you can still manage your account in My O2 for web" .. I've been a customer for a while, has this happened to anyone else? I did have an overdue bill (due yesterday but paid today), will they have locked me out for that? I have deleted, reinstalled and rebooted my phone several times too.

Solved!Go to Solution.

Message 1 of 4

968 Views

  • All forum topics
  • Previous Topic
  • Next Topic

1 ACCEPTED SOLUTION


Accepted Solutions

Go to solution

Unable to access MyO2 app (2)

Oxonian

Level 32: Blockbuster

  • 7810 Posts
  • 155 Topics
  • 25 Solutions
Registered:

on ‎17-02-202416:38

Options

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Content

on ‎17-02-202416:38

@ZaraLeigh

In order to avoid having overdue bills in the future, you might wish to consider setting up a direct debit :-

Guide: How to Pay Your Bill (Contract)

Having said that, I cannot imagine being one day later in paying is connected to your MyO2 issue ; there are lots of reports of customers having issues with MyO2 at the moment.

View solution in original post

Message 3 of 4

917 Views

0Kudos

3 REPLIES 3

Go to solution

Unable to access MyO2 app (3)

MI5

Level 94: Supreme

  • 147337 Posts
  • 636 Topics
  • 28310 Solutions
Registered:

on ‎16-02-202419:37

Options

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Content

on ‎16-02-202419:37

@ZaraLeigh

Try online https://mymobile.o2.co.uk/
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Message 2 of 4

962 Views

0Kudos

Go to solution

Unable to access MyO2 app (4)

Oxonian

Level 32: Blockbuster

  • 7810 Posts
  • 155 Topics
  • 25 Solutions
Registered:

on ‎17-02-202416:38

Options

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Content

on ‎17-02-202416:38

@ZaraLeigh

In order to avoid having overdue bills in the future, you might wish to consider setting up a direct debit :-

Guide: How to Pay Your Bill (Contract)

Having said that, I cannot imagine being one day later in paying is connected to your MyO2 issue ; there are lots of reports of customers having issues with MyO2 at the moment.

Message 3 of 4

918 Views

0Kudos

Go to solution

Unable to access MyO2 app (5)

MI5

Level 94: Supreme

  • 147337 Posts
  • 636 Topics
  • 28310 Solutions
Registered:

on ‎17-02-202416:47

Options

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Content

on ‎17-02-202416:47

@ZaraLeigh

It's nothing at all to do with the bill, paid or otherwise.

If this hasn't been resolved by O2 yet, try changing your password as this sometimes helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Message 4 of 4

914 Views

0Kudos

Unable to access MyO2 app (6)

Unable to access MyO2 app (7)

Related Content

  • jason.hugheso7**Personal info** in Pay Monthly
  • Can't login / switching numbers in My O2
  • Unable to log in to account in Pay Monthly
  • You guys are not normal in My O2
  • problem accessing myo2 in My O2

New Solutions

  • Cancel insuranc

    My O2

  • Buy an Apple Watch series 9 and get a voucher for ...

    My O2

  • Number change

    My O2

  • Change Address

    My O2

  • switch from monthy to pay as you go

    My O2

Find More Solutions

Useful Links

  • O2 Community FAQs
  • 5 Reasons to Belong to the O2 Community
  • A step-by-step guide to registering on our forum
  • What's the O2 community and how to get started?
  • O2 Community Guidelines
  • O2 Community Terms and Conditions

Top Kudoed Authors

UserCount
Bambino
2
jonsie
1
MI5
1

View All

Unable to access MyO2 app (13)

Top

Unable to access MyO2 app (2024)
Top Articles
Latest Posts
Article information

Author: Terrell Hackett

Last Updated:

Views: 6423

Rating: 4.1 / 5 (52 voted)

Reviews: 83% of readers found this page helpful

Author information

Name: Terrell Hackett

Birthday: 1992-03-17

Address: Suite 453 459 Gibson Squares, East Adriane, AK 71925-5692

Phone: +21811810803470

Job: Chief Representative

Hobby: Board games, Rock climbing, Ghost hunting, Origami, Kabaddi, Mushroom hunting, Gaming

Introduction: My name is Terrell Hackett, I am a gleaming, brainy, courageous, helpful, healthy, cooperative, graceful person who loves writing and wants to share my knowledge and understanding with you.